The Problem With Pest Control Pricing Right Now

0:00 or different client base does and whatnot so it's um it's quite good that's really good so so with with that um do you ever get a lot of feedback when you can't get a certain traps out to people the next day because obviously you don't work on the site the way the business like seven days a week do you it's only days a week nine days a week oh you do work yeah no we do have seven seven days a week on it but you are in this you are in the highlands the proper highlands it's not like you i wouldn't imagine you're very local to the to how you get things out basically no not at all so we dispatch for three and it's all on the website there's no hiding it it's just people people don't look they don't read that you know and because they just order something and they come back doesn't go i ordered traps at nine o'clock last night it's 10 a.m the next morning why have they not arrived well that's because it's out with hours basically so but we we dispatch our shipments on a monday a wednesday and a friday um is what our standard shipping is if for whatever reason something is missed or we have to replace something fast or you know occasionally we'll send stuff in between um or if like christmas holidays you know things like that that interrupt that service

1:31 and but that's what we dispatch as a monday wednesday and a friday um and it's all it's all there in black and white but it's it's easier for us and it helps keeps costs down for the customers um to do it things like that if we have a collection every day it costs us more in collection charges when we might come to you yeah yeah forget that stuff for some of the stuff some of the stuff we have to take to get posted by Royal Mail. We trying to change that But again because it in the Highlands it a total different minefield when it comes to delivery i can send a parcel down on a 24 delivery service and generally it'll get down to let's say somewhere at the bottom like kent or something the next day and it'll get delivered the next day which is amazing but when it comes the other way to us it never happens it's just it's almost two or three days oh really yeah it's it's unbelievable but there's more you've got to think there's more shipments heading south than there is heading north I suppose you're right I'll be honest a lot of this obviously in the industry everyone's used up next day but also the fact that Amazon down here anyway everyone's used to it's four hours yeah I bet you they're not next day in Scotland are they?

2:52 yeah we can get it we can because we do there is an Amazon distribution centre not like down central scotland but um so sometimes we can't get it i've seen the missus she's ordered stuff from amazon and it's here the next morning and you're like yeah like but it's it yeah it can't be done but this is the problem i i'm not amazon i'm not trying to be amazon i'm not competing against them but you're a multi-computer company it's very different yeah but like our price of our products are as low as we can go and it's to pass on that deals to the customer.

3:25 Yes we charge for postage, we charge at cost, well actually under cost so the postage costs as money as a company and the amount of times why do you not do free postage? Well we can do free postage but the price of your products will go up to incorporate that. So if we have to put say, I don't know, like let's just say a pound for just argument's sake on each product then when you buy a hundred traps it's going to cost you a hundred pounds exactly extra or would you rather pay eight pounds for delivery yeah you know what i mean but but it psychological when you see i hate paying posters myself I totally get it You see that postage I not paying that And you look for the one with free postage.

4:13 But it's probably more, a lot of the time, it's more expensive. Or they're dealing with higher quantities so they can reduce the price slightly. Yeah, no. I totally get that. Yeah, you are right. Because if you were buying 100, 100 quid extra or £8. pound yeah so we'll just rather keep the prices low charge you for the cost of the postage or it's slightly under because the postage has gone up that often like we used to be able to send a partial for i think it was like i can't even remember to be honest now but it costs us about depending on the size of the partial and the weight of the partial it costs us anything from 25p it costs us that we're not recuperating up to four pounds 75 again it just depends you know so we've got 100 parcels and they're all costing us four pound 75 there's 475 pound that we're losing that isn't covered by postage um but it's just we've just got our set rates of postage depending on what's ordered and it's and unfortunately prices of things across the country you go to tescos and go for your shop in a carrier bag how much of a carrier bag a shopping has risen well i can tell you our products haven't risen like that we try and still keep them very fair a lot of the pest control products and baits etc have all risen all of them have nothing's i think you're probably look yours ain't rising like a lot of the other stuff's rising no it's not and it will happen but until we have to do it we're holding off rising the prices until

5:47 we have to do it it's just with the cost to us is becoming higher and higher and higher as we buy products or we're importing products, shipping products, everything's rising. We haven put our prices up yet because we trying not to but it is going to happen We put our product we put up tanks I think it was last year we put the tanks up they went up seven pence per unit um which i mean if you if you going to quivle over seven pence please tell me you didn't get any complaints about the seven p of course we did okay but that's but like without i'm quite blunt in this sense i appreciate every single customer i have don't get me wrong but like don't phone me up and moan about seven pence rise because if you if you still can't make that mole trap pay for itself then you're in the wrong you're in the wrong game you know this is the thing it's like if you i'm buying have a little bit of stock you know as a as a person i do the job myself as well that's that's the other side of it if i know i've got 25 farms to do and i only have 200 traps well why not buy i'm going to buy an extra 50 traps well why not just buy an extra hundred if you know you're going to use 50 why not buy a hundred and then you've got them there that if somebody if they get stolen or damaged or you get an extra spare job comes in you've got the traps to go and do it it's true people don't do it they just they hang off and hang off and hang

7:15 off and then they'll phone and be like oh i need traps tomorrow well i'm sorry you'll get them as soon as you can but you know it's it's one of these things that's why i always urge stock up whilst you can. And the same as deals, like all the bigger suppliers, they do offers and everything like that. We normally do offers as well, but our offers are on during the summertime, more so than the wintertime. Yeah, because there's higher demanded winter, obviously. Of course there is. So we don't... The products that we're trying to keep a track of it would just be an absolute nightmare because the volume we're going through in the wintertime.

7:53 But stock up in the summer and save money. but the people don't do it. They just they just buy as and when. Now. Yeah, no, that's fair. I didn't know people did that. I didn't. Yeah, we've got quite a few now. Mm hmm. Yeah, I've got no jobs on it. No more jobs on at the minute.